Should hospitality staff review restaurants online, or share their feedback in person? Your reactions
Last week, we asked how you, hospitality staff, address a bad restaurant experience - pondering whether turning to TripAdvisor or Google reviews is your go-to, or if you choose to face the problem head on.
We were surprised to see that your feedback varied quite broadly: 4.2 percent of Twitter respondents - and 11 percent on Facebook - said they would leave an online review, against 79 percent on Instagram.
Tim Allen - a chef who has reason to dislike user-generated content, as his restaurant, The Flitch of Bacon, received negative online reviews when it was closed due to floods - said that while honesty is the best approach, hospitality professionals should look out for each other.
Meanwhile, Facebook user Jordan Jones said he adopts a 'honesty is the best policy' approach, first confronting a situation in person, then online if he sees the issue is serious enough.
Ryan Walker said he takes a more tempered tone still, arguing that issues are more than likely a matter of preference rather than a flaw on the restaurant's part.
What are your thoughts? Have you ever received a bad review from a fellow hospitality professional? How do you address a bad restaurant experience, if at all? Leave your replies in the comments!
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Should hospitality staff review restaurants online, or share their feedback in person? Your reactions
