cooked, what it tastes like. All these things are important ingredients in our success.
So how would you describe your food style now, Nathan?
I would say it's quite simple but not lazy, because there is a difference.
OK.
Yes, because it's the "Crushed Potato" verses the "Pureed Potato" sort of thing.
Yeap.
Someone, somewhere was too bloody lazy to mash that potato, weren't they?? (Laughter). Basically, that's how the crushed potato came around. Yes, the style is simple. It's local, we obviously use local produce where we can, I don't bang on about the local thing though but I think it's about 60% local stuff that we use. You know, if there is a good peach coming from Spain then I'm going to get that.
No, absolutely.
You know if there is a good tomato coming from in from France - I'm not worried about that.
So it's buying the best, if that happens to be local then you buy local?
Yes. I mean you can bang on about local stuff and seasonality all day, but I would say that everything is in season (somewhere in the world).
Very much so.
I think that is another reason why we have been so successful is that the accolades take note of that, I mean everything is in season and we stick rigidly to that. The menu evolves; it doesn't change week by week or month by month. It changes dish by dish, that way you can control it and remain consistent. To change a whole menu for me would be disastrous. We just couldn't do it. It's not possible.
Yeap.
Yes, the sort of style we do - it's obviously modern. We have got a lot of modern techniques. I mean we've got the Sous Vide; we've got the Espuma Gun; we've got the Plancha. We've got all these sorts of things, but we don't write it on the menus; it's not something that we do. We don't say oh "We're cooking eggs at 52 degrees today" or something like that.
Yeap.
It's a case of, that's what it is. The information all comes from the waiting staff. There are two things I did when I first started here with the waiting staff. Firstly they ate every dish so they knew what the food that they were serving tasted of and secondly they had notes for every dish and they were tested on them. And they still are tested on every dish. I mean it sounds like a schoolmaster but it works because there was an instance last night when, (we think they were two inspectors), the guest asked how the Skate was cooked. Now, looking at it you would think it was roasted in a pan and just sent out but it's actually roasted and taken off the cartilage and then put back together and the waitress answered that question straight to him and then he was very impressed by that. Put simply, it's knowing your product.
Yeap, fantastic. I suppose the front of house team need to be an extension of you and your team.
Yes, exactly.
Yeap, there is no point in you working away at the back and not having it carried out properly out the Front.
Yes, that's right. The menu descriptions are very simple; it's just a list of ingredients and not how they are cooked. All the technical information comes from the Front of House staff. I found that it actually encourages and forces them to actually talk to their customers and be confident with themselves. Interaction with the customer is very important; another way we achieved this was we actually took all the cutlery off the tables so that with every course they have to go to the tables to put the cutlery down, meaning that with every dish there is a subtle interaction with the guest.
A great idea!
And that has been very successful for us and that's something that I've been very aware of. In the past I haven't had as much responsibility in running the restaurant side of it as well. I mean I've been the Chef, I've been a joint owner of a business but I have always had a Front of House team to take care of the Front. Now I work very closely with our Restaurant Manager and those little extra things are what make it special.
Absolutely.
And it has showed because we have had numerous inspections over the past five years and this time they came straight in with a rising two here so they have seen the improvement in what we've been doing. One of the Inspectors has inspected us for the last five years; he will have seen the changes and progression.
Who's that Derek Bulmer?
Yes, he would have seen the improvement in what we are doing, not just with the food but the overall experience.
OK, who inspires you as a chef? Outside of your dad that is. You mentioned earlier the French Laundry, are they people that you admire?
Yes, I mean I took some trips in January, when we were off. We went to the French Laundry and Per Se in the same week and yes, they were very influential. The one thing I took away from it, I mean it's not so much taking an idea away about how to cook things but it's the simplicity of things. The way they did everything it's straight forward; honest and simple but incredibly accurate.
OK. There was no Bastardisation?
No, it was very refined food, at the same time you could identify everything on the plate.
OK.
Whether you could cook it like that is another thing though!
Yeap. Do you think that America is on the up on the culinary front? Or do you think it's a very small pocket of quality places?
I found that everything we had over there was a far better standard than here. I mean, I went to McDonalds and the even the McDonalds was better.
Really?
Yeah, I went to Subway and
Did you go large? (Laughter)
Yeah, I did actually. I always do large! (More laughter) It's cheaper; it's half the price.
But large is LARGE in America.
Yeah, we were trying things out when we were over there but it was the general standards and pride that they take in their food which was a pleasant surprise. I think that's more to do with the way you structure it and the tip system and it's just a completely different mind-set in our industry in that country.
Yeap.
I mean the attention to detail at the high end, in regard to the service at the French Laundry and Per Se was just immaculate. You can see why they are acclaimed restaurants. And why people around the world know about them.
Yeap.
But saying that, we also went to Noma in Copenhagen.
And....?
Now, out of the three meals we had, as we actually went to Hibiscus just before we flew out, I'd say Noma was the best meal I have ever had.
Really? Noma's tipped to do very well in the "Best Fifty Restaurants" isn't he?
Yes it was by far, I mean the French Laundry was good but this guy, if that wasn't three stars I'd eat my hat because it was just "¦ I mean it's the whole experience from walking through the door to seeing the way they do service; the food is just inspiring. I was blown away.
Yeap.
I mean, as chefs it's very rare that you do get blown away.
Yeah, because it's like a magician, you know how they do that!
Yeah, I mean it's an open kitchen; there are more chefs than there are waiters; the chefs actually wait on the tables.
Right.
Which again, from a training point of view it would be madness. You know, they are the compare of the event if you like, and trying to get that organised -it would be total madness!
Yeap.
And the Head Chef is there and he's coming out and talking; not talking to the point of showing off his medals and stuff like that. He is actually there for a purpose, he's explaining what he is doing; a little bit of banter and he's back off to the kitchen"¦ And he never loses sight of what the staff and his guests are doing. The whole place is beautiful! I mean Copenhagen is in general beautiful. So out of those trips, I'd say now about inspiring chefs I'd say Rene Redzepi, and Noma just purely because of what he was using. I want to go back there every week to see what he's doing. David Everitt Matthias, I am a big fan of him. At Le Champignon. "¦ when I worked at the Lords of the Manor I went there a lot.
Yeah, I suppose that you were almost neighbours. Yes, and obviously John Campbell.
Yes, all good people to look at. So, what about you? Where is Nathan Outlaw going? You've been awarded a rising two stars, what are you going to do?
Well, we are just concentrating on getting the restaurant right; improving it; developing it; I mean I can always see improvement that could be made on every dish that we send. We know that every service we do can be improved upon from the previous one. Ultimately, we'd like to go as far as we can, I mean if it's two stars it's two stars; if it's three stars, it's three.
Will more stars, bring more business for you, Nathan?
No, not in Cornwall. No, Cornwall is the sort of place that if people enjoy it they come, go home and come back again and that is why we keep it quite informal. The waiting staff are not stiff; they are not going to be looking over your shoulder all the time. The food, I don't think, is pretentious.
But don't you think there is a whole shift at the moment moving away from the very formal restaurant and it's becoming more informal because I think a lot of people wear suits all day and they are on show all day with their job, and when they go out for dinner the last thing they want to be is all dressed up; in a stuffy, pretentious room - they want to relax.
Yeap, I agree.
But they still want high standards but as a chef and restaurant you don't have to drop your standards just because they are not in a suit and want to relax a little.
Yes, it's all about standards. There is a very fine line between formal, out of control and informal.
Absolutely. You don't want guys in shorts and flipflops but "¦
No, no but if they are smart shorts I don't mind. But I think the days of wearing jackets into a restaurant are almost over. You see a lot of your institutions in London and around the country.
Yeah, but often people go to those places for that, don't they?
Yes and there will always be a niche for that. But the stuffiness of service, I mean I don't think there are so many good waiters around now anyway, and if there are, I don't think that they want to work in a pretentious place as well. So what you have to do is take people on who are not so much industry trained but have better life skills and a better personality -we try to take people more on personality than experience. I don't care if they have worked at a three Michelin starred restaurant; if they have got the right attitude and personality then they get a job.
That was my next question, if someone applies to you as the next chef what are you looking for? Just attitude, a good attitude.
Attitude.
Simple as that and a willingness to learn, listen and to want to progress as part of a team, we'll teach them the rest. To be honest I haven't had the luxury to employ chefs or waiters that have lots of experience.
Are all you guys local?
My apprentice is local and obviously Gordon, my Sous Chef has been with me for five years; he's from Scotland so he's not a local. Chris is from Burnley but he's worked at the Vineyard, Anthony's and the Black Pig where he worked with me, so he knows what we do. My Sous Chef and Pastry Chef are both here for the same reasons I'm here. I mean I am very fortunate to have that. My Restaurant Manager, she's here for the same reasons.She's doing her diploma in wines at the moment, that's another thing being a 36 cover restaurant we're never going to have the luxury of a Sommelier, and I don't want that sort of divide. We had that at the Vineyard, you had kitchen, restaurant and sommelier teams - it's bad enough with the kitchen and restaurant divide without having a third team to get involved. We work very well together. There is no animosity; I mean I'm not a shouter in the kitchen any way and we all get on very well, so I am always very aware of bringing the right people in. We are a team.
I'm always quite intimidated by Sommeliers.
Yeah.
Because I like wine but I'm not the greatest wine expert. I always look at a menu and think "Oh, my god what am I supposed to order with that and I always think he's gone back into the kitchen and said "Guess what that Muppet has ordered to go with "¦" (Laughter)
Yes, I feel the same. That's why I don't want a massive wine list. I mean, we've got quite a big one - about 170/180 bins but I wouldn't want it to go much bigger than that, I think it's just too intimidating. One you get this book put in front of you which is full of wines, which OK is very impressive if you have got time to read it but 10 minutes later someone is asking you to order from it.
Yes. "Hold on a minute" - it's like trying to read War and Peace. (Laughter)
So, yes it's all about making people comfortable. And people coming to Cornwall, generally, a good 90% come here to get away from it all; relax and enjoy themselves and it's not like the City. They are not rushing in and out in two hours. We don't turn the tables over, so generally, people just sit there and enjoy themselves and each other. It's very important that we work around that with regards to everything - the food; service; wine - we look at all aspects to make it more relaxed and enjoyable. And that is the most important thing - from the moment they walk in through the door. The whole place is quite a relaxed; chilled out place.
Yeap, I feel that too, but it also feels very professional and a lot of hard work obviously goes into making it such a pleasant, successful environment.
That is very much part of the success as well, I think it is relaxed and informal but we don't compromise our standards.
Last question for you - you have got one meal left to eat, what would it be?
What do I eat? Someone asked me this the other day actually.
Well, you ought to know the answer then!! (Laughter)
I still haven't come up with it yet!! Toad in the Hole.
Toad in the Hole?
Yeah, it's got to be hasn't it?
Onion gravy? (Laughter)
Yes, it has got to be with peas and carrots as well.
Fantastic.
And then dessert, I think I'd have "¦ um "¦Chocolate Profiteroles, or something! (More laughter)
Why not! I love Prawn Cocktail.
Yeah, I love Prawn Cocktail as well; there is nothing wrong with that.
Fantastic. Nathan, thank you very much.
No worries.