I mean the Pastry Kitchen was lovely."
It needed the new kitchen, I mean I was there before it was done and boy was it tired
"Yeah, Francois was there before and he told us some stories. Yeah, it was horrible."
Who was it that was there before Mossiman?
"Koffman, wasn't it?"
Koffman/Kaufler? I know who you mean, he wrote a book with Mossiman didn't he?
"Yeah, I think so. He told us about the old days, when Mossiman was there and Francios used to fi x his bike in the Pastry!! What a character. The Dorchester was organised; everything was run like clockwork. But a little too autocratic for me, but good grounding. I learnt a lot about management there, a lot more than I did at the Savoy."
The Savoy you just sink or swim, don't you?
"Yeah, yeah, at the beginning yeah. But once you get into it, you try and get it running how you want it - then it's a lot easier."
So where did you go after the Dorchester?
"Australia. I was approached by agency who had this opportunity to do an opening of Star City Casino. Yeah, oh, why did I go to Australia?!"
I'm sure that when you are doing 15/16 hours a day Australia seems quite a temping proposition, doesn't it?
"No, I was not doing the long or excessive hours - I was doing like 12 hours a day."
Yeah, that's a normal day.
"I don't know. I suppose I went to Australia for the sun; the sea; the beach - yeah, it was huge operation. It was 14 restaurants."
Wow!
"5000 staff in this place, mostly for the casino."
5000 staff!!
"Yeah. I had 30 in the Pastry - a massive place. The lift - you could drive a lorry into this lift!! Banqueting wasn't massive - 1200 people sit down. But the food was a totally different way of life - they like very simple. The most popular restaurant was "all you can eat buffet", like oh my god!! And also a different mentality work wise in Oz as well. You know you get guys coming to you saying "The suns shining, chef . . ." Surfs up! literally one day they are there the next day they're not!"
I worked in Barbados for 4 months and we had the same thing! The guys would go sick and you'd see them water-skiing in the afternoon. (laughter) You know, how sick are you! You then came back to Hanbury Manor, is that right?
"Yeah, with Robbie Glesson from The Dorchester."
So, what a Dorchester connection?
"Yeah, I looked at Raffles, but at the time I didn't want to go to Singapore. And I really didn't want to go back to London, couldn't face going back to London."
Yeap, it's not everyone's cup of tea London. I did it for three years and I hated it.
"Yeah, I think all the time I worked in London I never lived in the London, which meant two hours in; two hours out."
Yeah, I love going to London now because I know I am coming home after.
"Hanbury Manor was with Robbie - I enjoyed it there had a great time. A Country House Hotel, only a small brigade - only 6 in the Pastry. Well I got there and there was only one in the Pastry, so I made a few phone calls and got together a brigade of guys that had worked with me before."
Yeah.
"It was great, you know it was out in the country. I could see my family. I loved it."
OK, and then back to the Dorch after that?
"Yeah, I got a call from Henry (Brosi)."
He called you directly?
"I think he did. I went in and saw him and it took off from there really. Yeah, it was in a right mess when I went back. All the recipes had gone; there was no organisation; there was about 8 people in the Pastry and there should have been 16!"
Tough to start with?
"Well, you know when you work in big hotels if you have got the staff, you can walk into any kitchen and get it the way you want it within a very short period of time."
Yeah.
"You know, if you have got all the back up you need - you've got the suppliers; the equipment then it's not too diffi cult. Yeah, the second time around at the Dorchester was very, very enjoyable."
OK.
" Henry was a really easy guy to work for, he appreciated what you did and I was left just to get on with it."
So how did the Grove come about?
"Fred Tobin."
He got the Royal Yacht, didn't he?
"Yeah, he phone me up; he knew I lived in this part of the world. Five miles down the road, came and had a look; thought Wow, what a place this is going to be and that was it. And it meant I could get on my bike down the canal - about a 20 minute journey rather than an hour and a half every day."
So you have been here 4 years?
"Getting on for 4 years, yeah."
13 people in the Pastry?
"Yeah, we started with 6 and it's just gradually grown with the business. Like any new hotel the business has grown. So now it's on a par, if not bigger than the Dorchester or Savoy."
OK, now as a Pastry Chef, Tony, if some one sends a CV into you - what are you looking for?
"Depends on the position - for a Commis you don't want too much - the right qualifi cations; ideally minimum of 12 months in somewhere decent or even if they have just come out of college, that's even better."
Do you have apprentices here?
"Yeah, we have an Apprentice. She's doing a Pastry Scholarship at Westminster. 2 year course. For a Chef de Partie position - I'd be looking for somebody with 5 star experience; a good background in restaurant and banqueting - especially for here; good all round knowledge of chocolate; ice cream; veiniosserie not so much bread because the bakers do that."
And what about when you get them here for an interview, what are you looking for then?
"They've got to have passion."
So you are looking for someone who is keen, motivated, maybe knows a bit about the property?
"Yeah, that's the first thing I always ask them, what do you know about the Grove?"
Yeah.
"And if they don't know anything, then that's a disaster. You know, when I go and look at a job I want to know everything about the place."
Yes, of course you do.
"I have people who turn up and they know nothing about the place. Obviously, if it's people from abroad, which we do get a lot of, as long as they have looked at the website and done a bit of research then that's different."
Absolutely, I think with Commis' these days, they don't have to have an extensive CV, they haven't been in the industry long enough, but what they need is enthusiasm, passion and be able to show you that at an interview.
"Yeah, and we can teach them the rest. They have got to want to learn because they have so much to learn. A lot of the time people come in and they think it's a little country house hotel and they look at it and they think - god this is too big. We are not a country house hotel; it's a big operation - a 5 star operation; we're equivalent to a 5 star London hotel."
Absolutely. Are you red star here?
"Yeah, and when you come to work here you have to understand the concept of 5 star deluxe. You know there is a big difference between 4 star, 5 star and 5 star deluxe. We are basically at the very top end - whatever the customer wants the customer gets."
Yeap,
"We provide that service and provide it in a unique way. We are a private hotel. You get the support you want; you get the staff that you need and we work and produce a great product."
Sure, OK so if you were 16 all over again - what would you do? Would you look to do an Apprenticeship? Would you look to spend 2 years in college? If you could give some advice to a 16 year old wanting to become a Pastry Chef, what would you say to them?
"Do an Apprenticeship."
An apprenticeship, what in a hotel, somewhere like the Grove?
"If you are fixed on being a Pastry Chef then don't do a general catering course because you are going to learn how to make beds!"
So would you say to someone specialise in Pastry straight away? Or start as a Chef and then choose?
"It depends whether they have got an idea of what they want to be. If they want to be a Pastry Chef then yes, if they defi nitely know they are going to be a Pastry Chef then, specialise straight away. But there isn't many people who come to me at that age knowing they want to be a Pastry Chef."
OK
"Yes, do an Apprenticeship at a good quality place, where you know you are going to learn all the basics and get a good grounding. You also need to have a clear idea of where you want to go, you know once I was in Pastry I knew I wanted to be a Pastry Chef in a 5 star hotel. Give yourself a goal and then work towards it. When you come into the industry at 16 or 18 you don't have a clue where you want to go, I was the same. They don't get information when they are at college."
No absolutely.
"You need to choose a good hotel or restaurant - there are a few like Le Manior. Somewhere where you will get a good grounding; you are going to learn everything: the bread, contemporary chocolate. Sometimes you get chefs that can't even do the basics. The trouble is there are so few places that do those sort of things now."
Yes, we are loosing those skills.
"Like my guys, when they leave they say "where can I go next, Chef?" and you have to think about that now. You can probably count on one hand the places that are worth going to work for; where you can continue to learn. Obviously you've got your Michelin star restaurants, which you need to do if you want to be a Pastry Chef. Hotel wise, there aren't many hotels that have got an in house dining room in them and still produce everything in house as apposed to buying things in."
Tony, thank you very much for your time. It's been good to talk to you.
"Pleasure."