speak with me, and that's not because they can't speak, with the Heads Chefs, but because they feel they can, and that, for me, is the way that it should be, and that is the same for the front of house team.
Lewis, how important to your role is the infrastructure and team? You mentioned having a Restaurant Manager, Heads Chefs within your team, we've read in the press hotel groups that have created F&B roles with their Chefs, they removed the Restaurant Manager and merged everything together, and often this has not worked.
The structure is paramount, you can't be the Chef, Restaurant Manager and Food & Beverage Manager, so you have to have the structure and we have that here, at South Lodge. We have an Operations Manager, two heads in the kitchen, a pastry chef...In fact as a hotel, we have invested in our management structure not reduced it.
As I mentioned this role has often been driven by cost, and it's then not uncommon for the role to fail and the hotel to revert back to a "Traditional Structure".
I can't remember a time, with Exclusive Hotels, especially at South Lodge, where we have been short of staff through budget restraints. We have been short of staff, like many operations, because we can't reach the correct calibre of staff. We never panic buy, I always say that sweet taste of a bargain lasts far less time than the bitter taste of quality, when you know that you are employing a chef or waiter/waitress who is not right, it's only ever going to be a band aid on the problem, so the hotel's never been understaffed through budgets. We are entering into a period where we are going to be fully staffed, and that's the first time we have been fully staffed for a long, long time.
Lewis, you are part of Exclusive Hotels which is a very luxury brand, but it's also a very food focused brand? It's incredibly food focused.
You have some very talented Chefs in the Group - Michael (Wignall) at Pennyhill Park, Richard (Davies) Manor House, Matt (Gillan) here at South Lodge, the guys at Lainston. How big a factor has the core focus on food within the group been on your longevity within Exclusive Hotels?
I think, the figures speak for themselves I've been at South Lodge for twelve years but with the company for twenty years because we are a food focused company, we are invested in, we are well treated, looked after, they give us the staff levelling that we need to deliver. Last year all the Chefs where taken to Noma in Copenhagen, the year previous to that we went to l'atelier de Joel Robuchon, we've eaten at Claude Bosi's Hibiscus, and we are encouraged to go as individuals too.
Danny (Pecorelli) is hugely passionate about his food.
Danny loves his food he genuinely does, I think that deep down he's a frustrated Chef!!!!! (Laughter) He always looking at what we do and buying a piece of equipment for himself that he's seen us use in the kitchen, and I think, that is why we have just a great food culture here, because of Danny.
So Lewis, what is next for you? You've been with the company twenty years, we are sitting in a stunning open plan kitchen restaurant, you're looking very dapper, in your suit, where are you going to be in five years?
If I'm honest, I don't really know. It would be easy for me to slip back into my comfort zone, and that is something I'm keen to avoid, I think if the trend continues then, it will be more F&B focus.
Are you being pushed from above to be more front of house focused?
No.
So, it's you that is driving this move?
I applied for a vacant role of Food & Beverage Manager, and when they asked me why do we need this role I said "We don't."
Ok?
I wanted the role to change slightly, with different areas of responsibility and as a result of that I've taken on the responsibility of the restaurant, and of course, the kitchen and the Banqueting Manager now oversees the bars. So the Food & Beverage Manager role has been split - the Food & Beverage Managers within Exclusive have never been responsible for the Kitchens. So I now have that responsibility, I took over a strong restaurant and strong team. We've invested £250,000 in the restaurant, the new concept, and food, new uniforms.
There has been so much doom gloom, recessions, down turns - whatever the buzz word is, and to see that amount of investment must be a positive thing?
Of course, but we are generating the revenue, the business is there. We offer great value for money, great food at affordable prices, you have a three course lunch in the Camellia for £20.00, that's better value than a pub! And, of course, we are delivering that at a five star standard.
That's always is a challenge, though, with a hotel of this standing - the perception that you're going to be too expensive, and often, people will drive by and visit the local pub. How do you get the local trade through the door?
There is a threshold problem that is always difficult to overcome. I think we are very welcoming here, I've felt often when entering grand London hotels with doorman, that very same thing, I certainly don't feel, that we are in any way like that. That first welcome is so important, we don't want our guest to feel intimidated or out of place, and that is how we are trying to encourage people, through warm friendly service.
Lewis, thank you very much. It's always great fun to meet with you. It has been a great experience to see the operation here at South Lodge. Thank you!
Thank you!
If you want to work front of house like Lewis then have a look at our jobs board for current vacancies.