14-15 hours. But once you’re in the kitchen and working you want to complete the service and it’s a rewarding and educating experience.”
The Sustainable Restaurant Association believes that together we’ll create a more dynamic, attractive, resilient and ultimately more successful industry if we dish up a fair deal for every single employee. That’s why we’re running a month long campaign throughout April urging restaurants to do three things which we believe are not only intrinsic to a ‘good’ restaurant but will also have a positive impact on restaurants’ ability to recruit and, crucially, retain staff.
Firstly, we believe all staff should be paid at least the National Living Wage rate of £7.50 per hour, regardless of age. Why should a talented and experienced 24-year-old earn less than a green and untrained colleague who happens to be a year older? For an industry keen to attract young talent we think it makes sense to pay a viable rate.
Secondly, while pay is a huge part of job satisfaction, a fair deal involves more than what’s in your pay packet at the end of the month. Training, recognition, reward and an acceptance of work life balance all go towards developing a rounded, happy, motivated and productive team.
Chantelle Nicholson is adamant that the success of her brigade is founded on principles of flexibility and nurturing.
“What makes me most proud is that when I look around the 180 people in the business I see a lot of people who have been here for a long time and who have progressed hugely. That’s what really motivates me.
“I love helping people to find the right spot for them in the business. I had three chefs working with me in the kitchen and it just wasn’t quite right for any of them. Now one’s flourishing as a waiter, another’s going great guns behind the bar and a third is doing really well as a receptionist. That for me is the secret of a happy team and good staff retention – finding out what people are capable of and then giving them the chance to shine and climb the ladder.”
The final piece in the jigsaw is, to mix a metaphor, that hot potato – tips and service charges. We think openness and transparency are the key here, for both staff and customers. There are some in the industry, like Le Gavroche and The Gallivant, who have chosen to ditch service charges altogether, seeing that as a more open and clear offering.
At Tredwells, Chantelle views the current system with a degree of caution and scepticism but believes if done right can be fair.
“I see tips and service charges as an absolute minefield. There is no legislation and that allows some people in the industry to take advantage. No other industry relies on it for staff remuneration. At Tredwells we try and keep it clear and simple unlike at some places where it is really murky.”
Chantelle was one of the panellists at an SRA Member event hosted at Brigade in London on April 12, alongside Michel Roux Jr, Simon Boyle of Brigade and Harry Cragoe, owner of The Gallivant.
There are many different recipes for a fair deal for staff as well as a number of ongoing challenges for employers as they seek to strike the right balance. The SRA would like to hear about your formula for success as well as what might be holding you back. Go to www.foodmadegood.org/fairdeal to share, learn and inspire and join the conversation on social @FoodMadeGood #dishupfairpay
The Sustainable Restaurant Association is a not-for-profit membership org that helps foodservice make smart, sustainable decisions through the Food Made Good campaign.