At ResDiary we love an 80’s anthem and one our favourites is Pat Benatar’s classic ‘Love is a Battlefield’. It takes us back to our restaurant days; coming home, battered and bruised from a shift and describing it as ‘brutal’ while looking like we’d been in a warzone. What war was going on? The needs of front of house vs the demands placed on the kitchen. For any Chef or Restaurant Manager facing the challenge of balancing a maximum capacity restaurant with the flow of orders in the kitchen, this can seem like a battlefield, just like our hero Pat sang about. 
What if there was a way to restore harmony to your operation and keep the peace?
Enter ResDiary, a powerful online reservation system that delivers market leading table management and capacity planning technology - or in layman's terms: a UN ambassador in solving conflict in restaurants! ResDiary can help you optimize and refine all aspects of your restaurant’s operation. Clever Yield Management tools allow floor staff to manage reservations at peak times, while adjustable pricing and booking duration across all services help meet demand. The W8list (™) feature means you can manage the flow of walk in business, allocate tables to waiting diners and even send them notifications of when their table is ready. The entire system is created to maximise your restaurant’s yield (tables) and profits while ensuring a manageable stream of orders into the kitchen. Sounds like a tonic doesn’t it?
Yield Management Tools
ResDiary specialises in Yield Management tools which help make the most of restaurants’ resources. It helps factor in the constraints of kitchen capacity and front of house capabilities. Our features improve the automatic allocation of tables to eliminate “white space”, whilst safeguarding against over booking. The system does this by implementing a series of rules when a booking is made via the internal or online booking process. Here’s the basic logic:
Bookings are placed on a table for a duration of time.- Tables are ranked in the order you would like them seated; turning tables is maximized.
- Rules are set in place so that you never under or over use a table at peak times.
- Time-slot restrictions are set so you never receive more bookings than your floor or kitchen staff can handle at one time.
W8List (™)
The W8list feature allows floor staff efficient, easy to use and complete management of wait times. Perfectly designed to ensure walk-in business is carefully managed at peak times.
Here’s how it works:
- Users can edit W8list bookings to meet the changing demands of guests and indicate areas of preference to ensure guests get the table they want.
- Staff will receive alerts when W8list is in operation to ensure W8list bookings aren’t overlooked in favour of other bookings.
- Diner notifications can be resent and recorded so that front of house staff can be sure they have given diners every chance to accept their table.
- Availability can be sorted in W8list by VIP status or alphabetical order to find information easily.
- Shortcut keystrokes improve the speed and user experience of W8list.
It’s time to make a change and leave the battlefield behind. ResDiary will give you complete control of the dining process: from bookings and table allocation to table turnaround, wait times and time slots. In return for making the change, you get happy teams, happy customers and maximized profits and who doesn’t want that? So put down your weapons, leave the battlefield behind and switch to ResDiary today. Yield Management Tools & W8List (™)
Want to suggest a new 80’s anthem for our playlist tweet us #MakeUpSongs
