time in hospital,” said Sam. “The pressure of running two places and the hours involved eventually took its toll.”
Ten years on and Sam feels strongly about protecting his own employees from similar levels of workplace stress.
He said: “Hospitality is a busy industry; there will always be long hours and a certain amount of pressure, but I do want my team to have the right work-life balance and support.
“For us, that means having enough staff in place to avoid burnout, giving free access to a dedicated wellbeing app and we also have an employee assistance programme so people can access support and counselling.
“The old saying goes ‘if you can’t handle the heat, get out of the kitchen’ but I think wellbeing and work-life balance is so important now, we need to be looking at how we can just turn down the temperature, especially if we want to encourage the next generation of hospitality workers to see it as a viable, healthy career.”
The Charlie Waller Trust is named after Charlie, who took his own life in 1997, whilst suffering from depression.