Bristol, UK – Nisbets came out on top in three highly competitive categories at the South West Contact Centre awards on 19th June in Bristol. The evening saw businesses from the South West come together to celebrate excellence and recognise exceptional work in contact centres across the region. Alongside the highly prestigious Best Contact Centre Culture award, Nisbets also came home with Best People Engagement and Sales Agent of the Year, which was deservedly awarded to Becky Strange.
Angelo Taliadouros, Head of Customer Operations at Nisbets expressed the privilege and honour of receiving these three awards:
“These awards are testament to the hard work demonstrated by the Nisbets team and are a well-deserved accolade for the service that is given throughout the year.”
“Our contact centre leadership led by our Contact Centre manager Jake-Fewings Mitchell strives to have the customer and our teams at the heart of all we do. Being recognised for the best culture and people engagement is extremely important to us as a business as the contact centre is the face of Nisbets and the customers’ gateway into everything we do. Our culture extends to doing the best for our customers and having a strong team ethos.”
“I would also like to congratulate Becky for picking up Sales Agent of the Year – we are enormously proud!”
As well as three impressive victories, Nisbets also had finalists in an additional two categories. Liesel Oliver and Gemma Page were amongst top candidates for Customer Service Agent of the Year whilst Maisie Thomas was an equally talented finalist within the Trainer of the Year category.
Taliadouros applauded the three finalists:
“These were highly competitive categories and being recognised as finalists really reflects the skills and dedication of Liesl, Gemma and Maisie. They have set a brilliant example for us all.”
With a team of 76, the contact centre is often the first port of call for customer advice or support, and with three award wins, the team is deservedly proud to claim an unbeatable service to provide a highly commendable customer experience.
The awards acknowledge and reward the highest level of contact centre performance and recognised the dedication, culture and talent within contact centre teams. They are the benchmark of excellence and customer service in the contact centre industry in the region.
For FAQs and more details, visit
www.nisbets.co.uk or call 0117 316 500 for assistance.
Image credit: eventphotographybristol
